Poochies Austin Groomers and Pet Lounge

Injury during grooming and subsequent dispute

“Poochies groomer tore up and wounded my dogs chest at the 1st grooming appointment and required 3 visits to the vet”

Owner/Staff rudeness and 'firing' clients

“The owner or whoever answered is the rudest, slowest person imaginable... We will put a warning with all grooming facilities in the area about you as well!”

Pricing transparency/Unexpected costs(4 mentions)

“I was told the cost would be $75 but came out to be $95... It would be nice to be able to see price listings or if possible a receipt.”

Restricted facility access (COVID-style curbside)(3 mentions)

“They still do not allow you to come in to the store, you have to check in/out in the parking lot.”

Subpar grooming/Deshedding(3 mentions)

“I picked her up and there was a ton of hair just sitting loose on top of her coat.”