Preppy Pet West Houston

Dog died shortly after boarding - lawsuit settled

“My dog died two days after leaving Preppy Pet West. I sued them in small claims court, since pets are considered property, and they settled for the full amount.”

Dog bitten/injured during daycare with no owner notification

“She was bit on the leg by another dog but no one made me aware and when I reported it and sent in pictures no one informed management regarding this.”

Alleged physical abuse/neglect from ex-employee reviews

“Some are slapped and kicked and grabbed and treated like poop.”

Dogs returned with injuries (cuts, punctures, strangulation marks)

“When we picked him up we were then informed that the groomer found another wound on the back of his head... he had puncture marks on his back, head and behind his ear.”

Severe hygiene issues - dogs lying in urine/feces

“There have been times where feces and urine were on left in the playroom over night and my dog was put in the room the next morning prior to it being cleaned.”

Dogs not fed properly/returned starving

“My dog returned dirty, sad, and sick... worst of all, they charged me for bathing him and taking him out to play.”

Urine smell/facility cleanliness(12 mentions)

“The place reeks of pee. There have been times where feces and urine were on left in the playroom over night.”

Lack of communication about incidents(8 mentions)

“when I reported it and sent in pictures no one informed management regarding this.”

Dogs returned injured or sick(10 mentions)

“My dog came home with a red scratch/bite mark on his leg, along with diarrhea and vomiting.”

Not following owner instructions(4 mentions)

“They never even opened the second bag of dog food... The people there do not follow instructions.”

Overnight care issues (no staff overnight)(5 mentions)

“We do not have staff over night and unfortunately if they have accidents over night there is nothing that can be done until the morning.”