San Antonio facilities
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Pretty Pooch

21518 Blanco Rd, San Antonio, TX 78260

4.4
50 Google reviews
Grooming

Overview

Pretty Pooch Pet Salon is a locally owned pet facility in San Antonio, TX, operating since 1997. While primarily known as a pet salon offering grooming services, the business also provides pet boarding and sells pet supplies such as toys and leashes. The facility is located at 21518 Blanco Rd, Suite 102, and is open Tuesday through Saturday from 8am to 5pm, with Sunday hours from 8am to 5pm.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Extras

Owner operated

What Reviews Say

50 reviews analyzed

Pretty Pooch is a highly-regarded grooming and boarding facility characterized by a loyal customer base and staff who treat pets like family. While the facility excels in pet care—particularly for elderly and timid dogs—it struggles significantly with administrative communication and phone responsiveness. Most negative feedback stems from unexpected 'shave-downs' and a controversial 'bite fee' policy for boarded animals.

Dog happiness
4.9
Value
4.8
Staff
4.7
Facility
4.5
Drop-off / pickup
4.2
Safety
4.0
Communication
2.8

People love

Long-lasting scent/Cleanliness(6)Care for elderly/special needs dogs(5)Affordability(4)

Staff shoutouts

LindsayZadeSusan

Worth noting

Communication/Responsiveness

“They never answer the damn phone!”

Unexpected Fees/Bite Policy

“there is a "$10 bite fee," which they charged me the last time I picked up my dog.”

Grooming quality/Shaving(3 mentions)

“they shave her down... there was no mention of a shave OUR Maltipoo had a beautiful full curly hair just needed to be Trimmed”

Difficulty booking/Phone responsiveness(3 mentions)

“I called and left a vm last Saturday... it’s now Thursday... and I have yet to receive a call back.”

At a Glance

Google rating
4.4/ 5
Review scoreInsufficient topic coverage
Amenities1 of 14
Reviews50
Repeat customersNumber of reviews that mention returning or being a regular customer.12

Pricing

Contact facility for pricing

Contact

Visit Website+1 210-402-6658Get directions to 21518 Blanco Rd, San Antonio, TX 78260

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