Chicago facilities
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PUPS Pet Club

211 N Harbor Service Dr Lower Level, Chicago, IL 60601

4.6
32 Google reviews
Live webcamStaff overnightSmall dog areaAccepts puppiesMedication adminGroomingTrainingClimate controlledOvernight potty breaks

Overview

PUPS Pet Club Lakeshore East is a premium full-service dog care facility in Chicago offering daycare, boarding, grooming, training, pet sitting, dog walking, and transport services. The 2,550 sq ft climate-controlled facility features live webcams, indoor grass areas, no weight limits, and separate play areas by size and temperament. They accept puppies as young as 5 months and require dogs to be spayed/neutered by 8 months.

Amenities & Policies

Cage-free
WebcamLive stream
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies5+ months
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Max capacity: 50 dogs

Required vaccinations: Rabies

Policies & Details

Cancellation & Deposits

Deposit required — 2 night non-refundable deposit
Holiday surcharge — $70-75

Care & Play

Group play
Solo play
Daily updates — Free
Comfort items allowed
Feeding policy:Owner provides food

Requirements

Spay/neuter policy:Required at 8 months

Safety & Emergency

Emergency vet protocol:On call
Emergency vet cost:Owner

Extras

Multi-dog discount — 20% off additional packages for an additional dog in the same family
Senior dog accommodations

What Reviews Say

32 reviews analyzed

PUPS Pet Club receives overwhelmingly positive reviews with 29 out of 32 reviews giving 5 stars. The facility is praised for its exceptionally friendly staff (especially Collin, Maddie, and Bryan), excellent grooming services for doodles, strong communication with daily report cards and pictures, and a clean, well-organized environment designed with safety in mind. Dogs consistently love attending daycare, often coming home tired and happy. The only notable complaint is a single pricing transparency issue where a customer felt nearly $300 for basic services was excessive and not communicated upfront—this appears to be an isolated incident in an otherwise highly recommended facility.

Dog happiness
5.0
Staff
5.0
Facility
5.0
Communication
5.0

People love

Staff friendliness and exceptional service(15)Dog happiness and excitement about daycare(10)Communication and updates (report cards, pictures)(8)Grooming quality (especially for doodles)(8)Clean and organized facility(3)

Staff shoutouts

Collin(5 mentions)Maddie(3 mentions)Bryan(3 mentions)AmandaRyanTaylor

Worth noting

Pricing transparency - nearly $300 for basic services (bath, de-shedding, tooth brushing) without upfront communication

“Nearly $300 for a bath, de-shedding, and tooth brushing. NO GROOMING, NO SPECIALTY SERVICES. The pricing is wildly out of line and was not communicated.”

At a Glance

Google rating
4.6/ 5
Review scoreInsufficient topic coverage
Amenities9 of 14
Repeat customersNumber of reviews that mention returning or being a regular customer.10

Max capacity

50 dogs

Min puppy age

5 months

Pricing

Boarding

$86–$93/night

Daycare

$47–$61/day

Contact

Visit Website+1 312-883-3636Get directions to 211 N Harbor Service Dr Lower Level, Chicago, IL 60601

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