Riley's Ranch Pet Resort

Dog injured during boarding (tooth knocked out, eye bleeding, fleas)

“He left with multiple injuries, including one of his teeth being knocked out. Not only that, but he now has fleas as well. Complete and total negligence of the staff.”

Dog fight resulting in injuries, video evidence not provided

“My dog was involved in a fight with another. She sustained little scratches on the tip of her nose. Left side of her face also had a couple of scars. They said they would send me videos which never happened.”

Billing transparency(2 mentions)

“I was charged extra without any explanation”

Lack of promised updates/communication(2 mentions)

“I was told I would get updates about my pet during the weekend and I did not”

Pickup policy strictness(2 mentions)

“I called them to see if they could wait a little longer (past 7pm) and they said they would not”