Serenity Paws
12225 Voyager Pkwy ste 9 & 10, Colorado Springs, CO 80921
Overview
Serenity Paws operates as a boarding/daycare facility offering both overnight stays and daily play sessions with strict behavioral requirements. Private kennels, scheduled walks every 2 hours, and specialized care for high-risk/medically fragile pets are key features. Staff administer medications and provide one-on-one enrichment while enforcing a no-bark policy and requiring 24/7 video surveillance.
Amenities & Policies
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Safety & Emergency
Extras
What Reviews Say
169 reviews analyzedSerenity Paws is highly regarded for its expertise with anxious, senior, and difficult-to-groom pets, with many customers praising the staff's genuine love for animals and inclusive hiring of individuals with disabilities. However, the business has significant friction points regarding its mandatory membership model and 'non-member' surcharges. While most experiences are glowing, the owner's response style to negative feedback is notably aggressive, including public mentions of legal actions and cease-and-desist notices.
People love
Staff shoutouts
Worth noting
Legal threats against reviewers
“Mrs. Clarke has been served as of September 24th 2025... Cease and Desist from Defamatory and Harassing Conduct”
Unauthorized/Disputed medical procedures (Ear plucking)
“The groomer has been plucking our poodle’s ear hairs for three years without our permission or knowledge.”
Membership/Subscription Model Fees(6 mentions)
“You will be charged a $30 'non membership fee' on top off the service fee... it is absolutely crazy.”
Defensive Owner Responses(4 mentions)
“she laughed at me and became very defensive and angry... I don’t appreciate being laughed at and treated with contempt.”
State Licensed
Colorado PACFA Registry
Cross-referenced with Colorado’s Pet Animal Care Facilities Act (PACFA) database. This facility holds an active state license.
Top Rated
4.8 stars from 169+ reviews
This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 169 reviews.
At a Glance
Pricing
Boarding
$55–$75/night
Daycare
$15–$25/day
Contact
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