SOCO Pet Lounge

Severe medical injury/Permanent blindness

“picked up blind in his left eye with a partially torn left medial rectus muscle... eye specialist vet suspects my dog sustained some sort of trauma at the kennel.”

Sanitation and neglect of cats

“He was covered in fecal matter some had dried and matted his hair... space that was barely large enough for him to stand between the wall and a very dirty litter box.”

Physical injury during grooming

“The hair was so rigorously removed that my dog shook her head so much she gave herself a melatoma... inner ear and there were lots of bleeding scabs.”

Grooming quality/Instructions ignored(9 mentions)

“No directions were followed and my dog's hair was unevenly shaved after specifically instructing the staff to not shave her at all.”

Strong odors/Cleanliness of lobby(3 mentions)

“The moment I walked in, the smell was overwhelming... reception area looked dirty and had a strong odor of dog and urine.”

Pricing discrepancies(3 mentions)

“When I dropped him off they said a price, when I got him they charged another price.”