San Antonio facilities
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Southeast Animal Hospital

3608 S Gevers St, San Antonio, TX 78210

4.3
448 Google reviews
Grooming

Overview

Southeast Animal Hospital is a veterinary hospital in San Antonio that has been serving the community since 1990. In addition to medical care, they offer boarding and grooming services for dogs, cats, ferrets, rabbits, and guinea pigs. As an animal hospital with boarding, they have an on-site veterinarian and would handle emergency vet care with costs passed to the owner.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Safety & Emergency

Emergency vet protocol:On site
Emergency vet cost:Owner

What Reviews Say

448 reviews analyzed

Southeast Animal Hospital is a long-standing community fixture praised for its cleanliness, affordable pricing, and Dr. Homer's expertise with exotic pets and routine surgeries. However, there is a significant divide in client experience, with many reporting life-saving care while others cite severe medical negligence, misdiagnosis, and a lack of overnight monitoring for critical patients. The facility struggles with front-desk professionalism and inconsistent communication regarding doctor availability, particularly on Wednesdays.

Cleanliness
4.8
Facility
4.5
Dog happiness
4.2
Drop-off / pickup
4.0
Staff
3.8
Value
3.5
Communication
3.2
Safety
2.5

People love

Compassionate End-of-Life Care(12)Exotic Animal Care (Ferrets/Bunnies/Birds)(7)Affordable/Conservative Treatment Options(15)

Staff shoutouts

Homer(42 mentions)

Worth noting

Surgical complications and lack of post-op care/antibiotics

โ€œShe was only prescribed Tramadol... no antibiotics were prescribed to avoid infection... an emergency surgery had to be performed 3 days after her original surgery to correct all the problems SE animal hospital had created.โ€

Misdiagnosis or delayed diagnosis of critical conditions (Parvo/Blockages)

โ€œThe Dr. there said he had a huge blockage that has been building up for at least 6 days... I already took him in... the Dr. there said sometimes vets will wait for things to progress so there can be money in the long run.โ€

Medication dosage errors

โ€œZuri was prescribed the higher mg amoxicillin at 250 mg, when it shouldโ€™ve been prescribed to Judah who is 2 years old at 35lbs. Due to her throwing up excessively... we had to go back.โ€

Front desk rudeness/unprofessionalism(14 mentions)

โ€œThe worker Nancy at this location is completely unprofessional and extremely rude. She called us back... just to wait for us to answer then hang up on us.โ€

Long wait times despite appointments(9 mentions)

โ€œOur appointment was at 9:15... almost 45 mins later Dr. Homer walks in.โ€

Refusal of emergency/walk-in care(8 mentions)

โ€œCalled lady at front desk she told me to bring my cat in because he was injured then she said there was no doctor there.โ€

Owner replies to 45% of reviewsdefensive tone34 repeat customers

At a Glance

Google rating
4.3/ 5
Review score
3.8/ 5
Amenities1 of 14
Repeat customersNumber of reviews that mention returning or being a regular customer.34

Pricing

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