Stillhouse Luxury Pet Hotel
7551 Chaparral Rd, Killeen, TX 76542
Overview
Stillhouse Luxury Pet Hotel is a dog boarding and daycare facility located in Killeen, Texas. The website content is extremely minimal, containing only images and a tagline, making it impossible to extract specific details about their policies, pricing, services, or amenities. Google lists them as a pet boarding service, kennel, and pet sitter with a 4.8 rating.
Amenities & Policies
What Reviews Say
94 reviews analyzedStillhouse Luxury Pet Hotel is highly regarded for its clean, spacious facility and its ability to cater to dogs with high anxiety or specific social needs. Customers frequently praise the private indoor/outdoor runs and the stress-free, appointment-only lobby system. However, the management exhibits a notably defensive and confrontational tone in response to negative reviews, particularly regarding scheduling disputes and a controversial incident involving the non-administration of prescribed veterinary medication.
People love
Staff shoutouts
Worth noting
Medication non-compliance
“The owner stated that she chose not to give my dog the antibiotics as she felt my dog did not exhibit any symptoms which went against what the Veterinarian prescribed.”
Scheduling/Booking Friction(2 mentions)
“Vickie informed me that due to the missed appointment, our dogs were no longer booked for November... dismissively told me to 'ask my husband'.”
Sunday Pickup Policy
“They ONLY do drop off and pick-up By Appointment. So, one would logically believe Sunday appointments to pick-up are acceptable. They are not.”
At a Glance
Pricing
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