Sunset Animal Hospital

Pet deaths during or after treatment with perceived inadequate care

“My puppy died. They made her worse and kept raising the prices. If you really love your animals please stay away from here.”

Billing errors and unexpected charges

“Billing errors (coding errors amounting to hundreds of dollars of unnecessary billing)”

Long wait times (3-6 hours) even for emergencies

“We waited for 5 hours just to not even get a proper response while obviously knowing something is wrong.”

Perceived money-focused approach over pet care

“They just want to take money from pet owners who are desperate to get help after business hours.”

Communication failures - no follow-up calls, misdiagnoses

“They never called with an update, finally called the vet later and they told me his fever was down and that he was just chillin back there.”

Excessive pricing/expensive bills(45 mentions)

“They wanted $1,000 for all fees including surgery... They let poor Ivy suffer through the night to await the funds to perform surgery.”

Long wait times(35 mentions)

“Waited for 2 hours and I was never assisted, I had to leave and take my girl to another place.”

Poor front desk customer service(18 mentions)

“The lady at the front is rude constantly rolling her eyes while im in panic.”

Lack of transparency in pricing(15 mentions)

“No prices were explained ahead of time except the $172 fee to see the vet. When I went to pay my bill before leaving it was $450.”

Perceived upselling/unnecessary tests(12 mentions)

“They ran every test they could think of. Walked out with a $3000 estimate for a cut on a small growth on my dogs foot.”