Sweethearts Tails
68 St Paul's Cres, Barrie, ON L4N 0M2
Overview
Sweethearts Tails is a home-based, 24-hour kennel-free dog boarding and daycare facility offering 24/7 staff supervision. Dogs enjoy an acre of outdoor play space and indoor home-like environment with accommodations for special needs dogs (including medications). A meet-and-greet assessment is required before booking.
Amenities & Policies
What Reviews Say
73 reviews analyzedSweethearts Tails is highly regarded for its 'in-home' atmosphere, exceptional flexibility with drop-off/pick-up times, and the genuine affection the staff shows toward the dogs. However, a significant controversy exists regarding the unauthorized use of e-collars for behavior correction, which led to physical injury in at least one documented case. While the majority of long-term clients are fiercely loyal, the owner's responses to negative feedback can trend toward defensive or dismissive.
People love
Staff shoutouts
Worth noting
Unauthorized use of training collars (e-collars) resulting in physical injury (hot spots/burns).
“they were using an e collar as a training tool... which was never talked about, nor would I have ever agreed to. Later we found hot spots from the collar.”
Communication lapses during booking(2 mentions)
“Lack of communication. Was trying to set up a meet and greet for my dogs and the messages went silent.”
Billing/Invoice errors
“I received a $25 invoice... I was completely confused since my dog has not been there in about 7 months.”
Top Rated
4.5 stars from 73+ reviews
This facility has earned a Top Rated badge for maintaining a 4.5-star rating across 73 reviews.
At a Glance
Pricing
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