Taurus Academy Burnet

Dog injury during nail trimming service requiring emergency vet visit and surgical removal

“Shortly after our dog received a nail trimming during a subsequent stay, we received a call that our dog had a severely twisted and bleeding nail requiring an immediate emergency veterinary visit and its eventual surgical removal.”

Dog contracted kennel cough after facility visit

“Within a few weeks of being there, she contracted kennel cough from another dog in the facility.”

Dog became ill with bloody diarrhea after daycare visit

“The final straw... the following morning after a day of daycare... my dog started having frequent watery diarrhea, with tinges of blood.”

Small dogs housed in stacked crates in noisy environment

“If you have a small dog, know that your dog will be kenneled in stacked crates, in a room with deafening barking all day long.”

Communication responsiveness issues(3 mentions)

“The communication via text was great, very quick replies when it's benefiting them (booking daycare, services, etc) however if you want to receive feedback on your dog, don't expect a quick response, if at all.”

Meal feeding errors

“After only a few visits, we had a bag of her labeled food (lunch) returned to us... 2 more of her meals were missed, and in a 3rd instance, we were informed that they fed her the wrong food.”

Refund policy issues

“They have the industry worst refund policy (basically there isn't one) and are not willing to budge.”

Staff turnover

“The staff does seem to change frequently but we have yet to have any poor experiences.”