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The Barking Lot

Name: The Barking Lot
Address: 281 McDuff Ave S, Jacksonville, FL 32254, Jacksonville, FL, 32254.0, US
Telephone: +1 904-384-2111
Rating: 4.5

281 McDuff Ave S, Jacksonville, FL 32254

4.5

58 Google reviews

Staff overnightAccepts puppiesMedication adminGrooming

Overview

The Barking Lot is a family-owned dog boarding and daycare facility in Jacksonville, FL operated by Sue Towler since 2005. The facility offers doggy daycare on weekdays, overnight boarding 365 days a year, and in-home pet sitting services. Unique features include flat-rate pricing, complimentary baths with boarding, food provided, and special needs care for dogs with medical conditions. The owner lives on-site and the facility is licensed, bonded, and insured for $2 million.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies4+ months

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: Bordetella, DHLLP (Distemper), Rabies

Policies & Details

Hours & Billing

Billing method:Per night

Cancellation & Deposits

Cancellation notice:5 days notice

Cancellation penalty:Non-refundable, but full amount can be used for future dates with 5 days notice (10 days during holidays)

Deposit required — Prepayment required

Care & Play

Group play

Daily updates

Comfort items allowed

Feeding policy:House food available

Requirements

Spay/neuter policy:Required at 7 months

Safety & Emergency

Emergency vet protocol:On call

Emergency vet cost:Owner

Extras

Senior dog accommodations

Owner operated

What Reviews Say

58 reviews analyzed

The Barking Lot is highly regarded by long-term clients for Sue's deep expertise in handling difficult, reactive, or special-needs dogs in a home-like environment. Customers frequently praise the affordable pricing, complimentary exit baths, and the personalized care that makes dogs feel at home. However, the owner maintains a 'no-nonsense' approach that can come across as abrasive or defensive to non-clients or those inquiring about services she does not provide.

Dog happiness

5.0

Value

5.0

Safety

4.9

Cleanliness

4.8

Drop-off / pickup

4.7

Communication

4.5

Facility

4.3

Staff

4.2

People love

Expertise with High-Anxiety/Special Needs Dogs(7)Complimentary Baths(5)Knowledge and Passion(12)

Staff shoutouts

Sue(32 mentions)Melissa(3 mentions)Brittany

Worth noting

Communication/Rudeness(3 mentions)

“I called Sue... she never called me back... she is just downright rude!”

Refusal of Service/Strays

“When I called to see if they could help me find a home for a stray I found I was yelled at and then hung up on.”

Owner replies to 100% of reviewsdefensive tone14 repeat customers

Top Rated

4.5 stars from 58+ reviews

This facility has earned a Top Rated badge for maintaining a 4.5-star rating across 58 reviews.

At a Glance

Google rating

4.5/ 5

Review score

4.7/ 5

Amenities4 of 14

Reviews58

Repeat customersNumber of reviews that mention returning or being a regular customer.14

Min puppy age

4 months

Pricing

Boarding

$35/night

Daycare

$18–$23/day

Contact

Visit Website +1 904-384-2111 281 McDuff Ave S, Jacksonville, FL 32254

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