The Best Little Dog House In Texas

Dog was crated despite cage-free claim - owner admitted to crating dog for 'uncharacteristic demand barking'

“my one-year old Jack Russell Terrier...was crated 'multiple times' throughout one visit...I specifically chose this doggie daycare because of the cage-free claim”

Dog contracted kennel cough while boarded

“your dog contracts kennel cough at their facilities while boarded there for 2 days over the holidays”

Dog left with feces matted to fur, clearly in discomfort

“our dog had a large ball of poop that was so heavily compacted and matted to his fur that he was unable to sit down”

Puppy left scared, dirty, hiding under sofa

“my puppy was hiding below the sofa...He was scared to death and extremely dirty. He was shaking and barely recognized us”

Communication about dog behavior/updates(8 mentions)

“very little communication from staff about how your dog's day actually went”

Facility space too small/cramped(6 mentions)

“The room is tiny and crammed full of dogs”

Pricing concerns/bait and switch(5 mentions)

“Bait and switch pricing. Long grooming time with appointment”

Staff rudeness at front desk(4 mentions)

“The lady that answered the phone was extremely short/rude on the phone”

Dog became fearful/anxious at facility(3 mentions)

“she started trembling and refused to walk in the door...timid and hiding under the couches all day”