The Crate Escape

Dog fell off grooming table, injured, owner not notified, dog had to be euthanized within 24 hours

“Dropped our 15 yr Old dog off at 8am Saturday. Called at 3:20 to see what was happening. 'Oh we thought the groomer called you.' Go to pick him up and he's limping. He 'fell' off the grooming table. Why didn't they call us to say he was injured? By 7:00pm he wouldn't get off his bed and by 6:00 am today we had to carry him to the car so we could drive to the Veterinary hospital. We had to put him down, he was gone by 9:00 am.”

Breed discrimination - Pit Bulls and similar breeds denied service

“I called today to find out the requirements for doggy daycare and was told they do not except Pit Bulls. I was told 'Pit Bulls are not excepted because of past experiences.'”

Injury to dog from mounting/playing not properly supervised

“The marks on my nieces dog is from you and staff allowing her to be MOUNTED! Claw marks from other dogs on the belly and inner thighs!!!!!!”

Breed discrimination policy(4 mentions)

“They discriminate against bully breeds. It's unfortunate and disturbing that the business owner would completely deny a breed of dog because of public stigma.”

Poor communication about dog behavior/issues(3 mentions)

“They will blindside you in the middle of a work day to tell you your non-aggressive dog with no issues in the last year of attending, is no longer appropriate for their daycare. They never communicated any issues.”

Staff attitude/rudeness(3 mentions)

“The person on the phone was very rude and discourteous and unprofessional.”

Cancellation policy disputes

“Terrible customer service. They take your credit card number and have a 48 hour 'cancellation policy.' If you cancel for whatever reason, they charge you for the missed day.”