Village Pet Spa & Kennel

Dog injured while in facility (face missing skin) and owner was defensive when confronted

“Our beautiful lab was injured - the staff did not inform Us of this, and she was shaking and withdrawn when we picked her up. When I spoke with the owner he was defensive and said he had no idea how our dog was injured on his face- missing skin.”

Dog came home with cuts and developed fear of grooming due to rough handling

“The next couple times he would come home with cuts and he looks so scared. When on the phone with this place the manager blamed us and no one advised us anything on the times we went to pick him up as well.”

Puppy had traumatic nail trimming experience with visible fear and poorly trimmed nails

“They quickly held my dog down, seeing that she was nervous, barking, and wiggling the entire time. There was no introduction and the fear on my pup left me speechless...her nails are crooked and angled terribly.”

Dog shaved against owner's specific instructions

“They shaved my chow chow completely bald, in November. Her fur was beautiful, not medically needed or mattered at all!! We specifically told them not to shave her.”

Long wait times in crate (5+ hours) causing anxiety for puppy

“I realized all dogs are drooped off in the morning and then have to wait for hours in a crate until their turn. He told me my dog Baby would be seen around 2pm...I did not want her sitting in a crate crying for 5 plus hours.”

Dog not taken outside during boarding - came home and immediately relieved itself

“It was OK but my dog relieved to so soon as he got in the car he's never done that before so I believe he wasn't taken outside”

Long wait times / drop-off process(4 mentions)

“my dog has to spend several hours there versus just the time it takes to groom her”

Not following specific grooming instructions(3 mentions)

“I gave clear written instructions what to do and they did the complete opposite and cut her the way they wanted her to”

Dogs coming home scared or showing fear after grooming(3 mentions)

“he would come home with cuts and he looks so scared”