The Dog House Pet Salon - Galleria

Dog escaped from facility during boarding

“my sister received a call from someone saying they found her dog roaming Richmond in the galleria area... her dog had escaped and the Dog House had zero clue”

Dog injured while in care - broken leg

“This facility BROKE MY DOGS LEG! I left my dog for boarding. I received a call from the owner Donna, that my dogs leg was broken while being bathed”

Dog injured during grooming - cuts/nicks

“They also nicked him by the eye but no one informed me of that either when I picked him up”

Dog fight/bite incident requiring vet care

“One of my dogs was bit while in their care. Management couldn't have cared less. I also had to incur $1000 in emergency vet bills because of their negligence”

Eye injury during boarding not reported to owner

“she had been severely scratched in her eye so badly that she could hardly open her eye... Nobody ever informed me that my dog had been injured”

Strict 11am check-in cutoff causing inconvenience(8 mentions)

“I drive 30 minutes to take my dog into the Salon before 4 pm to get her nails trimmed... He changed the grooming policy to where now, you have to be checked in before 11 AM”

Unexpected charges/billing issues(5 mentions)

“they tried to charge me a de matting fee but I didn't inform me of the charge before hand”

Grooming quality inconsistent(4 mentions)

“I asked for a teddy bear look and for my dogs ear length to be at the bottom of his face... I did not get what I asked”

Front desk staff rude/unprofessional(4 mentions)

“the front desk staff was not friendly. I felt that their attitude was somewhat discriminatory toward Latino customers”

Communication about services/location confusion(3 mentions)

“the person who answered didn't give me the correct information about which location my reservation was made for”