The Dog House
115 Cathay Rd, Wilmington, NC 28412
Overview
The Dog House is a locally owned dog boarding and daycare facility in Wilmington, NC featuring a 10,000 sq ft facility with indoor climate-controlled play space and four outdoor astroturfed yards with wading pools and playground equipment. They offer overnight boarding starting at $45/night with all-day daycare inclusion, plus grooming services, with a focus on individualized care including specialized packages for puppies, senior dogs, and nervous dogs.
Amenities & Policies
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Requirements
Safety & Emergency
Extras
What Reviews Say
76 reviews analyzedThe Dog House enjoys overwhelmingly positive reviews (84% 5-star) with exceptional praise for staff friendliness, dog happiness, and daily photo updates. However, several concerning patterns emerge: a dog attack incident where the owner was criticized for dismissing the owner's concerns and not banning the aggressive dog, recurring complaints about unclear policies and poor communication responsiveness, and a defensive tone in owner responses that occasionally escalates conflicts. The owner responds to every review but tends to be lengthy and defensive rather than apologetic. Long-term repeat customers are common, though recent negative reviews suggest some deterioration in customer service standards.
People love
Staff shoutouts
Worth noting
Dog attack/injury incident while in facility care
“another dog had gone after our dog and he had some bleeding punctures around his neck and on his ear”
Staff dismissive of injury severity and veterinary recommendations
“She responded by LAUGHING at me and stating that her dogs get similar punctures all the time and are fine”
Aggressive dog not banned after injuring another dog
“I asked if the other dog would be allowed back and she said yes”
Poor communication/responsiveness(2 mentions)
“We had a hard time connecting with them to set up boarding services. Submitted online request and left a phone message with no response”
Unclear policies (cancellation, pricing)(2 mentions)
“Their website is very misleading as there is no information regarding their cancellation policy, boarding policy, day play policy, as well as zero cost information”
Dog rejected after evaluation without adequate acclimation time(2 mentions)
“This place has now rejected my dog 2 times for no legitimate reason”
Perceived breed discrimination
“My thought is that his breed is not welcome there”
At a Glance
Pricing
Boarding
$45–$60/night
Daycare
$20–$26/day
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