The Fritz Kennel

Dog attack/mauling incident - small dog attacked by larger dog resulting in injuries and infection

“MY PUP WAS MAULED. These monsters let my small dog get attacked and chewed up... They left my puppy sitting in a crate to get infected for two days before they had to take him to the vet because he was infected.”

Injury during stay - eye injury not noticed by staff

“she came home with ted, swollen eye with corneal scratch. Staff didnt even notice”

Repeated injuries across multiple stays

“when two of the three times that I've use this kennel my dogs have injured themselves either with a hot spot or scratching his face off”

Unexpected/buried charges(2 mentions)

“Was not informed they had added a $10 'daily play charge'... I found the charges to be out of line, as I was not informed there would not be additional costs beyond the $35/day.”

Poor customer service when raising concerns(2 mentions)

“I was ultimately refused future service because I spoke up about the charges... I was told never to come back LOL”

Groupon/coupon issues

“The groomer refused to honour the coupons claiming that it was a mistake and that we'd have to pay her AND submit the Grouby coupon.”