The Pets Inn

Dogs returning sick (coughing, kennel cough, ear infections)

“I had my 2 dogs here for over 2 weeks and paid over $2,000, only to have them both come home sick and coughing.”

Facility cleanliness issues (urine smell, dirty conditions)

“I was overwhelmed by a strong urine smell. I understand that they have animals, but the odor both inside and outside the facility was unbearable.”

Dog altercation/attack during stay

“I received a report stating that my dogs were involved in an altercation. This is perplexing since they have been together for nearly a year without any issues.”

Unsafe cleaning chemicals

“Does not have safe cleaning equipment. so the dogs aren't surrounded by bad chemicals.”

Dogs coming home dirty/needing bath(4 mentions)

“Your dogs will likely be dirty and smell upon pickup.”

No facility tours available(2 mentions)

“Unfortunately, they don't do tours, and don't allow you to see where your pet would be staying at all.”

Grooming services unsatisfactory(2 mentions)

“They also did a horrible job with grooming. We asked to leave ones neck and tail long, but they shaved the tail.”

Communication issues when problems arise(2 mentions)

“Instead of listening, you began offering excuses and suggesting it could have been caused by my other dog.”