The Pets Play Palace

Dog suffered broken leg during grooming due to hairdryer use, $5000 vet bills, owner stopped responding to customer

“She panicked, resulting in a broken leg. This led to over $5000 in vet bills and three months of restricted activity for her recovery.”

Multiple customers report dogs contracting viral/bacterial infections from facility

“This is the 3rd time in a row and possibly 6th overall... I have picked up my pet with a viral or bacterial infection from this place.”

Dog injured during grooming - gash from trimmer

“Later that night found a gash on his neck where the trimmer had cut him pretty badly.”

Dog's collar chewed by another dog in daycare

“One of dogs had been too nervous all day & that her collar had been chewed on by another dog”

Cleanliness and hygiene issues(4 mentions)

“She wreaked of urine, her hair was so crusty from it being dried on her”

Staff tardiness and unreliable scheduling(2 mentions)

“It's now 8:15 and no one is here. I'm sitting here waiting and hoping they'll show soon as I have work”

Grooming quality inconsistencies(3 mentions)

“They rarely cut his hair like we asked”

Communication gaps(3 mentions)

“Unfortunately, I was never notified when her evaluation was over”