The Pooch Pad

Medical injury (corneal abrasions) during grooming/boarding

“In the ER they found abrasions in the eyes... it damaged the cornea.”

Undisclosed physical injury (bleeding paw)

“her back paw was soaked in BLOOD... to hand her over with A) a bloody foot and B) no notification that anything happened?”

Sanitation concerns (urine/feces in small dog area)

“They had small dogs in a room with urine and feces everywhere.”

Hidden fees and billing transparency(2 mentions)

“At no point did anyone mention that there would be an additional $20 per day fee for unneutered dogs.”

Excessive crating/kenneling due to staffing or temperament(3 mentions)

“they had to kennel him for nearly the entire weekend due to him and another dog not getting along and they were short on staff.”

Grooming instructions not followed(2 mentions)

“This is the third time in a row they've given her a 'teddy bear head' cut... I've left specific instructions to NOT give her that cut.”