The Pup Stop

Missing collar tag - staff removed dog's custom metal collar tag during boarding stay and did not return it or offer compensation

“When I picked up my dog was missing a custom metal Collar Tag... They removed their whole collars during the stay so where ever they put them someone had to have taken it. They have a thief.”

Muzzling incident - dog muzzled without proper explanation or prior history of aggression

“When the girl went to do my 21-pound dog's nails, she put a muzzle on her, which has never been done before and she didn't explain why she was doing it now.”

Defensive owner response to negative review escalated to threats of police involvement

“The response from the owner came in the form of an attack on my character... We definitely do not want to do business with people like you... ***Update*** Stop calling us! We will not take your abuse. We have blocked you. If you keep showing up we will have the police escort you out.”

Grooming scope confusion - basic bath did not include dematting/trimming around face

“Great people really nice but when I picked up my puppy her hair was still matted around her face and I really didn't know that they wouldn't even clip the hair from her eyes”

Spay/neuter requirement for daycare

“Very nice people and I wanted a dog daycare but they have to be spayed and neutered and mine is not 😭”

Saturday hours - not open for grooming on Saturdays

“Pup Stop is not open Saturdays for grooming”