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Two Way Pet Services

Name: Two Way Pet Services
Address: North Tower, 1600 South Eads Street Suite 200, 1600 S Eads St Floor B1, Arlington, VA 22202, Arlington, VA, 22202.0, US
Telephone: +1 571-399-4111
Rating: 4.8

North Tower, 1600 South Eads Street Suite 200, 1600 S Eads St Floor B1, Arlington, VA 22202

4.8

77 Google reviews

Cage-freeLive webcamStaff overnightAccepts puppiesReactive breeds OKMedication adminClimate controlledOvernight potty breaksOnline booking

Overview

Two Way Pet Services is a cage-free dog boarding and daycare facility in Arlington, VA offering dog daycare, overnight boarding, dog walking, and pet visits. They provide 24/7 live webcam access, overnight staff supervision with three outdoor potty breaks, temperament testing, medication administration, and daily photo updates via their Time to Pet app. The facility is recognized as one of the top 11 best dog walking companies in the Arlington area from 2017-2025.

Amenities & Policies

Cage-free

WebcamLive stream

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: Rabies, distemper, bordetella, flea/tick prevention, K-9 influenza (recommended)

Policies & Details

Hours & Billing

Drop-off hours:4PM

Pick-up hours:10AM

Late pick-up fee:$8/30 min

Billing method:Per night

Cancellation & Deposits

Cancellation notice:1 day notice

Cancellation penalty:48-hour notice required for boarding; 24-hour notice for daycare/walking; late cancellations may incur fees

Holiday surcharge — $10-30 depending on service

Care & Play

Group play

Daily updates — Free

Comfort items allowed

Feeding policy:Owner provides food

Safety & Emergency

Emergency vet protocol:Nearby clinic

Emergency vet cost:Owner

Extras

Multi-dog discount — Additional dog rates available (typically $8-20/walk or $20-37/night)

Senior dog accommodations

Owner operated

What Reviews Say

74 reviews analyzed

Two Way Pet Services is highly regarded for its cage-free boarding and transparent environment, featuring live webcams that provide significant peace of mind to owners. While the vast majority of clients praise the staff's genuine love for animals and the facility's flexibility, there are serious concerns regarding their handling of medical incidents and strict adherence to liability waivers when injuries occur. Overall, it is a beloved local fixture for social dogs, though owners should be aware of their firm policies regarding veterinary costs.

Cleanliness

5.0

Dog happiness

4.9

Staff

4.8

Drop-off / pickup

4.8

Facility

4.7

Value

4.5

Communication

4.2

Safety

3.5

People love

Cage-free environment(12)Live Webcams(15)Staff affection/Genuine care(25)

Staff shoutouts

Linda(14 mentions)Vernon(2 mentions)SaraErik

Worth noting

Unreported/Delayed notification of bite injury

“Though the incident occurred around lunchtime, I wasn't notified until approximately 4:20 pm... my dog sustained a deep puncture wound consistent with a bite injury.”

Dog escaped from care

“my boy is leash reactive and one time ran off while in Two Way’s care.”

Handling of injuries/Liability(2 mentions)

“They declined both requests, citing their service agreement... even if the dog is not at fault.”

Professionalism of specific staff(2 mentions)

“Dominique was rude and extremely unprofessional.”

Owner replies to 100% of reviewswarm tone22 repeat customers

Top Rated

4.8 stars from 77+ reviews

This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 77 reviews.

At a Glance

Google rating

4.8/ 5

Review score

4.5/ 5

Amenities9 of 14

Reviews77

Repeat customersNumber of reviews that mention returning or being a regular customer.22

Pricing

Boarding

$70/night

Daycare

$37–$45/day

Contact

Visit Website +1 571-399-4111 North Tower, 1600 South Eads Street Suite 200, 1600 S Eads St Floor B1, Arlington, VA 22202

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