Under The Sun Dog Training and Daycare

Dog left unattended/crying in crate during daycare

“I could hear one of our dogs crying/whining from the parking lot outside, and found she had been left alone without any attendant... there were 6 dogs, meaning ALL of the dogs were left completely unattended.”

Chemical burn/vinegar spray incident

“Their solution to bad behavior is EXCESSIVELY spraying diluted distilled white vinegar... He is recovering from a serious infection & chemical burn.”

Dog bite incident at facility

“A golden was resource guarding a ball. It bit another dogs mouth, leaving 4 puncture marks all the way through.”

Aggressive dog not removed from facility

“There was a man with a black gsd on a leash in the park. It was barking, showing it's teeth and lunging at my dog.”

Front desk customer service issues(5 mentions)

“Great facility and good trainers —-if you can get past dealing with the rude blonde at front desk. She absolutely should not be in a customer service role.”

Phone/communication delays and responsiveness(5 mentions)

“i called three times today to be put on hold for a total of 30 minutes while attempting to make an evaluation appt for the first visit”

Enrollment/vaccination processing confusion(3 mentions)

“The asinine amount of time it takes to enroll your dog in daycare needs to be addressed... I uploaded them to your own website and emailed them and never had any sort of response to if they were approved.”

Dog park safety/enforcement concerns(3 mentions)

“Beware! The rules of the dog park state 'No aggressive dogs'. I guess that doesn't mean a thing.”