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Upper Paw Urban Pet Resort

Name: Upper Paw Urban Pet Resort
Address: 710 W 5th St, Austin, TX 78701, Austin, TX, 78701, US
Telephone: +1 737-703-8424

710 W 5th St, Austin, TX 78701

4.7

30 Google reviews

Medication adminGroomingClimate controlledOvernight potty breaksOnline booking

Overview

Upper Paw Urban Pet Resort is an indoor-only boarding and daycare facility located at Austin Urban Vet Center in downtown Austin. They offer dog and cat boarding 365 days a year, doggie daycare Monday-Friday, grooming services, and have a full veterinary team on-site for emergencies. Medications are administered at no extra cost, and the facility is climate-controlled with an indoor potty park and playroom.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: Rabies, DHPP, Bordetella

Policies & Details

Hours & Billing

Billing method:Per night

Care & Play

Group play

Comfort items allowed

Feeding policy:Owner provides food

Safety & Emergency

Emergency vet protocol:On site

Emergency vet cost:Owner

What Reviews Say

30 reviews analyzed

Upper Paw Urban Pet Resort is highly regarded for its compassionate staff and unique integration with the Austin Urban Vet Center, providing owners with significant peace of mind. Customers frequently praise the facility's ability to handle high-anxiety pets, rescues, and senior animals with personalized care. While there are minor criticisms regarding the booking process and the physical size of cat suites, the overwhelming sentiment is one of deep trust and long-term loyalty.

Dog happiness

5.0

Staff

5.0

Cleanliness

5.0

Safety

5.0

Value

4.8

Facility

4.5

Communication

4.2

People love

Proximity to Vet(7)Webcam Access(5)Special Needs/Rescue Care(4)

Staff shoutouts

Tarrent(6 mentions)Helen(3 mentions)November(2 mentions)

Worth noting

Booking and Phone System(2 mentions)

“The whole thing felt impersonal, convoluted... you get an automated message (you can't get through to an actual person).”

Cat Room Size

“The pictures online of their cat rooms are a tad misleading... it was much smaller than I thought, like the size of a closet.”

At a Glance

Google rating

4.7/ 5

Review scoreInsufficient topic coverage

Amenities5 of 14

Repeat customersNumber of reviews that mention returning or being a regular customer.11

Pricing

Contact facility for pricing

Contact

Visit Website +1 737-703-8424 710 W 5th St, Austin, TX 78701

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