Urban Mutt Retreat

Facility maintenance neglect - overgrown grass affecting visibility and driving experience

“The grass is so overgrown that when I come to pick up my dogs, I can't even see them playing.”

Safety hazard - loose countertop at front desk

“The countertop at the front is loose—I almost fell and dropped everything I was carrying because of it.”

Pack size concerns - dogs let out with large packs despite owner preferences

“They have let our dogs out with a huge pack even after specifying we would prefer not to have that happen.”

Facility maintenance/grounds keeping(2 mentions)

“The grass is so overgrown that when I come to pick up my dogs, I can't even see them playing.”

Grooming service communication issues(2 mentions)

“Called to get a quote for grooming my St. Bernard. Never got the quote. I stayed on hold for 8 min…”