VCA Anderson Mill Animal Hospital

Cremation Error

“they group cremated my cat I’ve had for 15 yrs. when she should of been cremated and returned to my grandmother.”

Medical Negligence/Misdiagnosis

“My dog has been placed under unnecessary stress and pain for something THAT SHOULD HAVE BEEN TREATED by Dr Pagel... left anal gland lanced and drained [at ER].”

Unauthorized Procedures

“Dr. Swanzy performed procedures we did not authorize... presented with an invoice for approximately $1,000.”

High Cost / Upselling(18 mentions)

“It really seemed as though I were in a used car place with all the recommended add on's.”

Wait Times(5 mentions)

“my cat wasn’t seen 40 minutes after the appointment time.”

Aggressive/Insensitive bedside manner (Specific Vets)(6 mentions)

“Dr. Tripp seemed more concerned about who mailed the card then taking care of my dog. Like I said she didn't touch him at all.”