Wilmington Animal Healthcare Veterinary Hospital

Pet died after dental procedure with no emergency care offered

“One week later, she had her dental done... Wednesday, something seemed off with her. Thursday night, she was passing blood... By 8:00 am Saturday, she was dead.”

Alleged misdiagnosis leading to pet death

“After spending the next three days at the Wilmington Animal Trauma Center our precious Taylor passed away due to the negligence of Dr. Horne”

Staff allegedly made fun of client in waiting room

“I could hear every word of a conversation that another vet was having with someone, making fun of my decision to feed my dog raw/fresh food, calling it disgusting, and laughing at me.”

Pet injured during boarding (bleeding nail)

“When we picked up our german shepard the workers in the boarding area told us how good of a dog he was... I noticed one of his toe nails was bleeding.”

Long wait times despite appointments(25 mentions)

“I waited an hour past appointment time before seen.”

Unexpected fees not communicated upfront(15 mentions)

“I was never informed upfront that this would be classified as an emergency visit with an additional fee.”

Poor phone communication/not returning calls(12 mentions)

“No one answers the phones anymore. I have called for 5 weeks with only an answering machine to talk to.”

Staff rudeness(8 mentions)

“The front desk is very rude on the phone.”

Overbooking/overscheduling(8 mentions)

“They have taken on way more clients than they can handle”