Yale Street Dog House

Health/Sanitation concerns (Bacterial infection)

“Took him to the vet, where they confirmed it was a bacteria. Called Yale Street Doghouse... They just blamed something/anything else, and ignored me.”

Weight limit confusion/Last-minute cancellations

“Day of the appointment I was told my dog doesn’t fall the weight limit so I missed out on booking him somewhere else.”

Bakery Order Cancellations(4 mentions)

“Got a generic cancellation notice a week after that email exchange via text message and no explanation.”

Grooming delays/Scheduling errors(5 mentions)

“He had already been there for four hours without being serviced... they haven’t even started yet.”

Communication regarding policy changes(3 mentions)

“Apparently a month ago they made changes in policy limiting grooming to dogs 35lbs or less... this policy was not mentioned at all.”